I shopped around and purchased this tandoor for our restaurant due to its price and friendly service I received. I was told that it will ship out in 2 business days and should reach in 7 to 8 business days. I received the tracking details in 2 business days and was shipped via ups ltl. Received this in 10 business days. Not a fault of desiclik as they kept in touch with ups to provide me with regular updates. Was well packed in a pallet. It came with everything mentioned and am very happy with the make and quality. Been over a month since we have been using in our restaurant.