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Customer FAQ

Desiclik.com since 2010 When you shop online at DesiClik.com, you should be able to expect a high standard of customer service, both before and after you receive your order. We make sure to that you are satisfied with your purchase irrespective of which seller you buy from.

How to order

You can place a safe and secure (protected by 256-bit Secure Sockets Layer - SSL encryption) order online anytime at DesiClik.com. If you have any questions or need assistance with placing an order, please Contact Us.

DesiClik.com is a local Indian online marketplace which means you can purchase from any number of sellers and complete the checkout process easily. Orders can only be shipped within USA at this time. In case you live in India and want to send a gift to someone in the USA, you can still make the purchase.

Payment Options

DesiClik.com allows you to pay for your order using any of the following payment options depending on your order amount -

1) Up to $1500 - Pay via 100% safe checkout. Pay securely using Paypal, Credit Card, Check or eGift Certificate.

2) Order $1500 - $4000 - Pay via Paypal, Wire Transfer, Bank Deposit or QuickPay. To pay with Credit Card, select PayPal and then choose "Pay with Debit or Credit Card".

3) Over $4000 - Pay via Wire Transfer, Bank Deposit or QuickPay.

All online transactions are completely secure using 256-bit SSL encryption.

Please Note: Payment is initially collected by DesiClik.com and transferred to sellers account. In case of credit card payments, the charge will appear as Acro International Inc. or DesiClik.com on your statement.

Making a Payment for an Existing Order

Make a payment In case you have already made a purchase and want to make a payment for adjustment or expedited shipping - Please click on the "Make Payment" link and complete the checkout process.
Make sure to specify the correct amount in "Our Price"; specify the reference order # and click on "Buy Now" to complete the checkout so the payment can be applied to the correct order.

Special Offers

First Time Customer / Newsletter Sign up Offer

Periodically there may be a coupon available for first time customers when you sign-up for newsletter. When available, the coupon is emailed to you and typically expires in 24 hours. This copupon may not be applicable towards purchase of all the items. In case of exceptions, the discount will not be applied to those products. Please make sure to also check your spam folder for the coupon email. Only one coupon can be used per order.

Share and Win

In case of a share and win contest, you can share any DesiClik.com link with your family and friends or any group on facebook. Winner is randonly selected in the last weekend of the month. Each share increases your chances to win. No purchase necessary.

Shemaroo Sign up Offer

Get 20% in Discount & $5 Voucher

Shemaroo provides 3000+ Indian movie titles in HD quality - Anytime & Anywhere. For a limited time, DesiClik.com customers can sign up for Shemaroo live streaming service and get 20% Off Annual Subscription + $5 DesiClik.com Gift Certficate.

To take advantage of this offer, please follow the steps below -
1. Visit Shemaroo and select Annual Pack Subscription.
2. Use Promo Code CLIK20 during sign up to get a 20% Instant Discount.
3. Once your subscription starts, you will receive $5 DesiClik.com Gift Voucher within 7 to 14 days. This can be applied towards any purchase at DesiClik.com.
Note: This offer is only available to customers based in the USA. We reserve the right to end this program without any notice.


Exclusive Discount on Shemaroo Signup

Sale & Promotions

DesiClik.com provides tools to sellers who may offer periodic SALE & Promotions and other special offers. All other special offers are provided by individual sellers and NOT by DesiClik.com.

Example - In case there is a special offer of 10% OFF on a purchase of $75.00 or 10% OFF on purchase of $100.00 by a seller in USA, the offer is only valid if you spend that amount with the individual store and NOT across all sellers at DesiClik.com.

In case you have a question about any special offer, please Contact the Seller directly.

Shipping Policy

We assure that the item you purchase is the item you receive. However, each seller has their own shipping policy in relation to timeframe etc. Please check our Shipping Policy topic for details.

Cancel Order

If you need to cancel your order, please contact the seller directly. If your order has not been shipped, the seller should be able to cancel your order without a problem. If your order has already been shipped, the seller may ask you to return the items when you receive them. In rare cases, there may be a re-stocking fee depending on the seller. Please make sure to find out more about the Shipping Policy and Returns & Refunds policy of the seller before placing your order.

Click here to find out on how to contact the seller.

Out of Stock Items

Sellers work hard to ensure that stock is on hand for delivery, but now and then the availability of a listed item will change by the time an order is placed. If a seller is unable to deliver, they should refund you promptly so that you can place a new order. Please know that while an occasional stock-out is bound to happen, we do require sellers to keep these to a minimum. If we find a seller's out-of-stock sales becomes problematic, we will take appropriate action.

Click here to find out on how to contact the seller.

Returns & Refunds

In case there is a manufacturing defect in the product you ordered or the item was damaged during transit, there should not be an issue getting a refund. Each seller has their own returns & refunds policy. Please check our Returns & Refunds topic for details.

Wholesale Purchase

Some sellers do offer wholesale prices based on the quantity purchased. If offered, you can see the wholesale prices on the product details page.

Questions?

If you have any questions about a product, order or returns/refunds please Contact the Seller directly.

For any other general enquiry, marketing or opening a store, please Contact Us.

 
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