Returns & Refunds
When you buy an item from a seller at DesiClik.com, you can be assured of high standard of customer service, both before and after you receive your order.
Returns PolicyDesiClik.com makes every attempt to make sure that customers are happy with their purchase irrespective of the store you buy from. If you receive an item different than what was described or was damaged, all stores will gladly work with you for a return or exchange.
However, DesiClik.com is a marketplace which allows multiple merchants to sell their products. Merchants who sell their items at this site vary in their return policies. To find the returns' policy for items sold by a Merchant, go to the product detail page for any item sold by the Merchant; click on the logo or name of the merchant, and you will be directed to the marchant page where you can read more information about that Store and their Return Policy. If you have any questions regarding your return, please contact the Merchant directly.
In case of returns, all items must be returned to the Merchant in accordance with the Merchant's own return policy and should NOT be returned to DesiClik.com.
Please make sure to read the Sellers return policy, as each seller may have a different return policy.
General Returns Information
Each seller may have a different return policy but here is general information to help you with returning an item to the seller for a refund or exchange. Please note that items purchased from sellers need to be returned directly to the seller and NOT to DesiClik.com.
The retuned item must be safely received in original condition for it to be eligible for a refund.
Please make sure that the delivery address you provide while placing your order is correct. In case a package is returned back to the seller undelivered due to incorrect address, it is up to the seller to notify DesiClik.com to issue a refund. The seller may choose to deduct the shipping charges and any other charges charged by the carrier. there may be a surcharge of up to $14.99.
Refund PolicySellers can create full or partial refunds for buyers, including original shipping costs.
When you shop at DesiClik.com, we charge your credit card and pass on payment (after subtracting a commission), to your seller. For you to secure a refund equivalent to your initial purchase price, your seller must request a refund to DesiClik.com.
In any case where a refund is necessary, such as when your seller is out of stock and cannot ship, or when you return an item, it is the responsibility of the seller to request that refund. We provide sellers with instructions about how to request refunds.
Sellers may request for a full or partial refunds for an order. If a new item is returned opened, or an item is returned as unwanted (i.e., not defective), the seller may deduct a origination shipping fee (even if the item was marked as Free Shipping) and / or reasonable restocking fee from your refund.
Refunds are typically processed within one week of the seller's request. The funds will be deposited back in your credit card account, and DesiClik.com will send you confirmation of the refund via e-mail. It may take additional 3 to 4 days for the refund to appear on your statement. In case a refund to the original form of payment is not possible, customer will be issued a store credit.
Note: All charges on your Credit Card Statement will appear as Acro International Inc.