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Questions and Answers for Intricately Carved Teak Wood Swing/Jhoola for Home
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Q
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Asked by Da on Jan 10, 2019
A
Hello,
Thanks for reaching out for additional information. The swing is brand new and carved from teak wood. Shipping is included for most states however additional 20% shipping is charged for delivery to the west coast USA, Texas, Nevada, Washington, Oregon, British Columbia. Please confirm your delivery state for shipping cost.
Kindly read the following terms and conditions.
Terms & Conditions
All our products are warranted against any technical or manufacturing defect for up to 30 days after delivery.
Due to the nature of our products, source and the type of services involved, our products are non-returnable once shipped OR picked up.
The most common damages are scratches, chip off and hairline cracks. These kind of damages don't affect the strength and functionality of the item and can easily be resolved by simple touch up / wood filling. We provide assistance to resolve such issues. Sometimes these happen during handling of the shipment.
Each case is handled on custom damage basis and we will offer assistance upon approval per guidelines & damage assessment.
For any damage/defect, the item/part will be replaced OR repaired depending on the part & nature of the defect. If the damage is on a small detachable part of a product, we provide the replacement of the part. If the damage is on a portion of a big part which can’t be detached (for example, a corner of a big swing panel/sofa frame is chipped off), it has to be repaired locally by the customer, we can provide assistance. In case if the damage needs repair by a professional, we reimburse the cost up to a reasonable amount only after our approval of the cost under our guidelines.
We will enclose detailed instructions in packaging
Since all our products are handcrafted; there are chances of minor variations in the design, carving, artwork pattern & alignments. This is not considered as any damage or poor quality. Most of the misalignment & balancing issues are resolved by manual adjustments.
There are chances of cracks seen on any natural solid wood item. When the internal moisture dries, it shows up in form of cracks / bends. Most of these cracks do not affect the strength & functionality of the part and can easily be repaired by wood fillers and touch-ups available locally at any Home Depot / WalMart. However if the cracks are big and through the entire width, this may need some repair (if the part is big). Some of such damages can be easily be repaired by the customer with our expert guidance, or may need the help of a professional person. In such case we provide a support according to damage. All damage will need to be documented and produced to us.
Let me know if you have any other questions.
Niki
Thanks for reaching out for additional information. The swing is brand new and carved from teak wood. Shipping is included for most states however additional 20% shipping is charged for delivery to the west coast USA, Texas, Nevada, Washington, Oregon, British Columbia. Please confirm your delivery state for shipping cost.
Kindly read the following terms and conditions.
Terms & Conditions
All our products are warranted against any technical or manufacturing defect for up to 30 days after delivery.
Due to the nature of our products, source and the type of services involved, our products are non-returnable once shipped OR picked up.
The most common damages are scratches, chip off and hairline cracks. These kind of damages don't affect the strength and functionality of the item and can easily be resolved by simple touch up / wood filling. We provide assistance to resolve such issues. Sometimes these happen during handling of the shipment.
Each case is handled on custom damage basis and we will offer assistance upon approval per guidelines & damage assessment.
For any damage/defect, the item/part will be replaced OR repaired depending on the part & nature of the defect. If the damage is on a small detachable part of a product, we provide the replacement of the part. If the damage is on a portion of a big part which can’t be detached (for example, a corner of a big swing panel/sofa frame is chipped off), it has to be repaired locally by the customer, we can provide assistance. In case if the damage needs repair by a professional, we reimburse the cost up to a reasonable amount only after our approval of the cost under our guidelines.
We will enclose detailed instructions in packaging
Since all our products are handcrafted; there are chances of minor variations in the design, carving, artwork pattern & alignments. This is not considered as any damage or poor quality. Most of the misalignment & balancing issues are resolved by manual adjustments.
There are chances of cracks seen on any natural solid wood item. When the internal moisture dries, it shows up in form of cracks / bends. Most of these cracks do not affect the strength & functionality of the part and can easily be repaired by wood fillers and touch-ups available locally at any Home Depot / WalMart. However if the cracks are big and through the entire width, this may need some repair (if the part is big). Some of such damages can be easily be repaired by the customer with our expert guidance, or may need the help of a professional person. In such case we provide a support according to damage. All damage will need to be documented and produced to us.
Let me know if you have any other questions.
Niki
Answered by Arts of India on Jan 11, 2019
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Reviews
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Professional quality. 8mm is a good all round size.Hall K (VA, USA)
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