Domestic (within USA): We use USPS for all your shipping needs. You can choose between Express (next day delivery - starting @ $17.00) or Priority (2-3 days - starting @ $5.00) at the time of check-out.
All orders will be processed within 3 business days, once payment is received. You can expect to receive you order within 7 business days depending on the shipping method you choose. All merchandise is shipped from our warehouse in New York, USA.
You can return/exahange any merchandise (other than gift vouchers) within 3 days
of receipt of your shipment. A 10% (min $1.00) restocking fee plus S&H will be charged for all returns and exchanges.
To return/exchange a merchandise, follow our three step process:
- Please email us based on the email address on your invoice for a Return Approval within 24 hours of receipt of shipment.
- Pack the merchandise as you received it with all packaging and tags intact, and ship it back to us within 3 days of receipt.
- For your security, please return the package to us by an insured courier (FedEx, UPS or Parcel Post) and retain your receipt. This will protect you in case your return is lost in transit. All returns should be sent to the address as specified in the packaging slip.
Once your return is received, it will be reviewed by our Returns department. You will receive an e-mail notification regarding your return or exchange within seven business days. Any unauthorized, uninsured, improperly packed package or any package not postmarked within 3 days of receipt will be returned to sender. Items that show signs of wear or have been used, altered, or damaged in any way cannot be accepted for return. Your money will be refunded or your credit card account will be credited for any payments you have made toward your purchase. Refunds on purchases made with a credit card will only be credited to the same card.
Shipping charges, low order fees and any other initiation charges, if applicable, are not refunded; if merchandise was shipped free, upon return / exchange, the initial shipping cost will also be charged to the customer. Please allow one monthly billing cycle in order for your credit to appear.